Refund Policy

Last updated: Thu Mar 21 2024 11:37:18 GMT+0800 (Malaysia Time).

Overview

At Neerie, your satisfaction is our first priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse. But in the event you received faulty item, simply refer the policy below:

Sales Item Policy

All sales are considered final. Items purchased at sale or promotional prices are strictly non-returnable, non-refundable, and non-exchangeable, except in the case of out-of-stock items. We do not offer cash refunds for defective items; instead, we provide exchanges or store credit. Refunds are not available for situations such as a change of mind or personal preference. However, we are committed to assisting you with exchanges to ensure your satisfaction with your purchase.

Online Orders

Customers can exchange damaged/wrong/faulty items (normal price items) within 7 days of purchase date for a refund of that item. Any lateness will not be entertained and item(s) will be returned back to the customers. The refund will be reflected in your card balance within 7-14 working days*

We do not accept return on situations like change of mind or just don’t like the item. But, we are willing to help on you on exchange but strictly no refund. We can only offer you voucher for your next purchase.

Size cannot be changed after the payments has been made. Please ensure the size is correct before check out.

Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained. The goods are customer’s responsibility until they have reached our warehouse.

Please ensure to package your returned items properly in order to avoid damages. Item must be returned clean and unworn with their original packaging. If we receive a return and it has been used or damaged, we cannot accept your return.

In the case that your shipment is lost or damaged in transit; you are responsible to file the claim with the courier company. We are not responsible for lost packages during transit. We are not responsible for shipments sent to forwarding services or companies regardless of shipping service selected, if you place an order and your shipping address is a forwarding address you are responsible for contacting your forwarding company or service to locate your shipment.

Physical Store

Customers can return damaged/wrong/faulty items (normal price items) within 7 days of receipt for an exchange/store credit of that item. Any lateness will not be entertained and item(s) will be returned back to the customers.

International Orders

We do not accept return on situations like change of mind or just don’t like the item. But, we are willing to help on you on exchange but strictly no refund. We can only offer you store credit e-voucher for your next purchase.

The customer shall be responsible for all necessary return shipping cost.

We are not liable for any damaged or lost packages during the returns/exchange process.

If there should be anything wrong with your item, please email to neerie.co@gmail.com as soon as possible after discovering the defect. Describe the defect or damage in as much detail as you can, and attach images of the damage. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.